Apple has finally acknowledged that there is a “Cannot Send Mail. The message was rejected by the server” problem on iOS 11. The company is currently working on its fix which should arrive in the followup update to the first ever final public release of iOS 11 for iPhone, iPad and iPod Touch. According to the Cupertino tech giant, this issue is causing problems in sending mails in Office 365, Outlook, Exchange accounts on devices running latest iOS 11 firmware. Here is everything you need to know about the issue.
iOS 11 operating system has been released globally for compatible iPhone, iPad and iPod Touch devices. A bug fix update to address errors usually follows up a major OS roll out to the public. Apple is currently working on iOS 11.0.1 or iOS 11.1 update for its mobile and tablet devices that is being tipped to bring solutions for bugs and errors spotted by users in iOS 11. Among the officially recognized issues is the problem whereby Exchange 2016, Office 365, Outlook.com email accounts are unable to send or reply to incoming emails & messages that are received through iOS 11 Mail app.
Apple has issued a public statement that it is currently collaborating with Microsoft to find the solution. The company promises that the problem with the iOS 11 Mail app should be resolved sooner rather than later. This is the first official acknowledgment from Apple regarding an issue with iOS 11 update.
Many around the world are still under the illusion that this “Cannot send Mail” error in iOS 11 Mail app has something to do with an incorrect entry of email account credential, thus preventing them to send or reply to incoming messages/emails received via the stock Mail app of iOS 11. But reality is quite the opposite. Apple quickly released a statement in the form of a support document which highlights the problem. As can be seen in the above shared quote that the company’s response doesn’t provide much insight into the matter since its just a short note with the official acceptance that the issue is indeed present in iOS 11 Mail app.
We still haven’t got any official response as to what is causing the issue in the first place or why the issue went unnoticed throughout the lengthy iOS 11 beta testing process despite it being highlighted by beta testers in the earlier beta builds.
Delay in the release of an official fix to the problem could be attributed to the frosty relationship between Microsoft and Apple. Both parties are obviously looking to shift the blame for the problem on the other side in order to avoid reputation damage, as is quite clear from the wording of the official release note about the issue by the Redmond Software giant. Microsoft claims that the main cause of the problem is that Apple’s “Mail app on iOS 11 is not compatible with Outlook.com, Office 365, or Exchange Server 2016 running on Windows Server 2017,” which is not entirely true, because it’s simple broken.
Solution to the problem is expected to arrive with the upcoming iOS 11.0.1 or iOS 11.1 update. As soon as it arrives, you will find more on the issue here, so stay tuned.